Ordering & Policies
Everything you need to know about placing an order, pickup, payment, and our policies.
Ordering
How do I place an order?
Browse our catalog online, add items to your cart, and enter your event date at checkout. We use your event date to schedule harvest and delivery for peak freshness. Browse Flowers by the Bunch · Greens & Foliage · Boxes & Bundles
When should I order?
For weddings and events, 2–4 weeks in advance is ideal. Short notice? Orders placed less than 3 days before your pickup or delivery date (not counting the day you place the order) carry a rush fee of $12.50 or 15% of your order, whichever is greater — but call us at (503) 445-2967, we often make it work.
What happens after I order?
We review your order and contact you directly if there are any availability concerns. A professional buyer personally checks color accuracy and quality before anything ships. No news is good news — your order is on track.
Is there a minimum order?
No minimum quantity, but orders under $25.00 carry a $5.00 low-order fee.
Pickup & Delivery
Where and when do I pick up?
Broadway Floral — 1638 NE Broadway, Portland OR 97232. Mon–Fri 10am–4pm, Sat 10am–3pm. Bring your own clean 5-gallon buckets — flowers need to travel upright in water.
When should I pick up for my event?
For a Saturday wedding: Thursday in summer, Wednesday in winter. If your order includes slow-opening varieties like peonies or garden roses, we may advise earlier pickup — we'll flag this.
Do you offer delivery?
Yes — local delivery is available in the Portland area for an additional charge. Call us at (503) 445-2967 or use the Contact Us page.
What do I do with my flowers after pickup?
Go straight home — no errands, no hot car. Fill clean buckets with warm water and Floralife flower food, unwrap, strip foliage below the waterline, place in water, store in a cool room (55–65°F).
Payment & Availability
When is payment due?
Full payment is required at the time you place your order. We accept all major credit cards through our secure online checkout.
What if a flower I ordered isn't available?
We contact you directly if any variety becomes unavailable. We discuss substitutions and never substitute without your approval. Substitutions are a last resort.
Changes & Cancellations
Can I cancel my order?
18+ days before pickup: full refund, no questions asked. Less than 18 days, more than 72 hours: we'll do our best but a refund over 50% may not be possible. Within 72 hours: no cancellations accepted. Contact us at (503) 445-2967 or via the Contact Us page as soon as possible.
Can I make changes after ordering?
Changes cannot be made through the website. To add items, place a separate order (we waive the low-order fee for add-ons). To swap a variety, change pickup date, or adjust quantities, call or email us as early as possible. (503) 445-2967
Bulk & Grower Direct
What is bulk ordering?
Bulk means buying a single variety in a full grower-box quantity — up to 25% off standard pricing. Grower minimums apply to some varieties. Check our Boxes & Bundles section for current offerings. Call us to discuss pricing.
Still have questions? Call (503) 445-2967 — a real florist answers Mon–Fri 10am–4pm, Sat 10am–3pm. Or send us a message.