We understand that plans change. Our policy is designed to be as fair as possible given that flowers are perishable and ordered specifically for your event.
| When you cancel | Refund |
|---|---|
| 18 or more days before pickup | Full refund, no questions asked |
| Less than 18 days | We'll do our best, but a refund of more than 50% may not be possible once flowers are committed or in transit |
| After pickup or delivery | No refund — flowers are perishable and cannot be returned once accepted |
- 18+ days before pickup: Call, email, or use our Contact Us form
- Less than 18 days: Call us directly at (503) 445-2967 — written notice alone is not sufficient
We will confirm your cancellation and any applicable refund in writing.
Changes cannot be made through the website once your order is confirmed.
| What you need | What to do |
|---|---|
| Add more items | Place a separate order — we waive the low-order fee on add-ons |
| Swap a variety or color | Call or email as early as possible |
| Change your pickup date | Call or email as early as possible |
| Adjust quantities | Call or email as early as possible |
If you receive product that does not meet our quality standards, contact us within 24 hours of pickup or delivery. We may ask for photos.
If a quality issue is confirmed we will replace the flowers or issue a credit to your original payment method.
Note: Flowers not properly conditioned (see our Flower Care Guide) or exposed to heat, cold, or ethylene gas from fruit are not eligible for credit.
(503) 445-2967 — Mon–Fri 10am–4pm, Sat 10am–3pm
sales@portlandwholesaleflorist.com
Contact Us form
Last updated June 2026.