Portland Wholesale Florist
We pride ourselves on being as flexible as possible. Issues are rare, but when they arise we want happy customers — so we always try to make things right. Our policy is designed to be fair given that flowers are perishable and sourced specifically for your event.
The earlier you contact us, the more we can do.
| When you cancel | Policy |
|---|---|
| 18+ days before pickup | Full refund, no questions asked |
| Less than 18 days, more than 72 hours | We will do our best. Because flowers may already be committed or in transit, a refund of more than 50% may not be possible |
| 72 hours or less before pickup | No cancellations accepted, no refund. Your order is in process and flowers are likely already in transit |
| After pickup or delivery | No refund — flowers are perishable and cannot be returned once accepted |
18+ days before pickup: Call, email, or use our Contact Us form.
Less than 18 days, more than 72 hours: Call us directly at (503) 445-2967 — Mon–Fri 10am–4pm, Sat 10am–3pm.
Within 72 hours: Cancellations are not accepted. Please call us immediately if you have an urgent situation — we will always listen and do what we can.
We will confirm any cancellation and applicable refund in writing.
Changes cannot be made through the website once your order is confirmed.
| What you need | What to do |
|---|---|
| Add more items | Place a separate order — we waive the low-order fee on add-ons |
| Swap a variety or color | Call or email as early as possible |
| Change your pickup date | Call or email as early as possible |
| Adjust quantities | Call or email as early as possible |
Within 72 hours of pickup: Your order is in process and flowers may already be in transit. We will do our best to accommodate changes but cannot guarantee modifications at this stage. Call us immediately at (503) 445-2967 — the sooner you reach us, the better.
Contact us within 24 hours of pickup or delivery. We may ask for photos. If a quality issue is confirmed, we will replace the flowers or issue a credit to your original payment method.
Note: Flowers not properly conditioned (see our Flower Care Guide) or exposed to heat, cold, or ethylene gas from fruit are not eligible for credit.
Because flowers are perishable and ordered specifically for your event, we do not accept returns after pickup or delivery. If there is a quality concern, contact us within 24 hours and we will make it right.
Need to make a change or have a concern? Call us at (503) 445-2967 as early as possible — the sooner you reach us, the more options we have. Mon–Fri 10am–4pm, Sat 10am–3pm.
Last updated June 2026.